Applies to: Ecoluxe Auto-Shine Pty Ltd and JOLGG Group Pty Ltd
Last Updated: 21/04/2025

1. Privacy Policy

Ecoluxe Auto-Shine Pty Ltd and JOLGG Group Pty Ltd (collectively, “we”, “our”, “us”) are committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal and sensitive information:

Personal Information

• Full name

• Email address

• Phone number

• Residential or business address

• IP address

• Device/browser information

• Payment or transaction details

• Vehicle registration (if required for subscriptions or other ‘offers’)

Sensitive Information

Only if reasonably necessary and with your consent — for example, accessibility requirements or health-related preferences when visiting a site.

Non-Personal Information

We may automatically collect usage data (e.g., browser type, time on site) via cookies or analytics tools.

How We Collect Information

We collect personal information in a variety of ways, including:

• When you visit or use our website

• When you book services online or over the phone

• When you subscribe to our newsletter or marketing updates

• When you contact us via forms, email, or chat

• When you interact with our social media or advertisements

• Through third-party integrations (e.g., payment gateways or Google Analytics)

Why We Collect Your Information

We collect and use your information for the following purposes:

• To provide, manage, and improve our services

• To process payments and bookings

• For customer support and communication

• To conduct marketing campaigns (only with your consent)

• To comply with legal and regulatory obligations

• To analyse website usage for improvements

We do not use your personal information for profiling, automated decision-making, or reselling.

Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, or partners for business operations

• Third-party service providers (e.g., web hosting, payment processors)

• Legal or regulatory authorities if required by law

• Affiliates within the JOLGG Group for internal administration

All third parties are required to adhere to strict data privacy obligations.

Storage and Security of Personal Information

We take reasonable steps to:

• Protect your data from misuse, interference, loss, or unauthorised access

• Store data securely on encrypted platforms

• Limit access to authorised personnel only

• Use secure SSL certificates and firewalls on our websites

If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme.

Your Rights and Choices

You have the right to:

• Access your personal information

• Correct inaccurate or outdated details

• Withdraw your consent to marketing

• Request deletion of your personal data (subject to legal obligations)

To exercise your rights, email us at: jolgg.group@gmail.com

Use of Cookies

Cookies help us enhance your browsing experience. We use:

• Session cookies (temporary)

• Analytics cookies (e.g., Google Analytics)

• Functional cookies (e.g., remembering preferences)

You can disable cookies via your browser settings, but this may limit website functionality.

Third-Party Links and Integrations

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy statements.

International Data Transfers

We do not store your data overseas unless it is required for cloud or third-party services. In such cases, we ensure those providers comply with the Australian Privacy Principles or equivalent standards.

2. Terms of Use

Acceptance of Terms
By using this website, you agree to comply with and be bound by these Terms of Use.

Website Content
All materials on this website are for informational purposes only. We reserve the right to modify or remove content without notice.

Intellectual Property
All logos, branding, text, images, and videos are owned, licensed or authorised for us by Ecoluxe Auto-Shine Pty Ltd, JOLGG Group Pty Ltd and its Partners. You may not reproduce, republish, or redistribute content without written permission.

Prohibited Conduct:

• Unauthorised access or misuse of the site.

• Uploading malware or malicious scripts and

• Misrepresenting identity or affiliation.

Limitation of Liability
We are not liable for any direct or indirect loss or damage arising from the use or inability to use this website.

3. Refund and Cancellation Policy

Bookings:

• Bookings may be rescheduled up to 24 hours in advance.

• No-shows or cancellations within 24 hours may incur a fee.

Refunds:

• Refunds are offered for faulty or unsatisfactory services in line with the Australian Consumer Law (ACL).

• For issues, contact us within 7 days at jolgg.group@gmail.com

4. Shipping & Delivery Policy

• Orders are dispatched within 2–5 business days.

• Delivery timeframes depend on your location.

• Tracking information will be provided.

• Delays due to third-party carriers are beyond our control.

5. Security Policy

We use secure SSL encryption and industry best practices to protect your data. While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

6. Disclaimer

All information provided on this site is of a general nature. It should not be construed as professional or trade advice. Always seek qualified advice tailored to your specific circumstances.

7. Data breach

If we discover that there has been a breach of related personal data that poses a risk to the rights and freedoms of individuals, we will report it to the Information Commissioner within 72 hours of discovery. We will record all data breaches regardless of their effect.

If the breach is likely to result in a high risk to the rights and freedoms of individuals, we will tell affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures we have taken.

7. Contact Details

For any questions or complaints about these policies, please contact:

JOLGG Group Pty Ltd
Email: jolgg.group@gmail.com
Address: Level 1 15-17 Church Street, Maitland, NSW 2320
Phone: 0498 344 158